What you should know
Sharequity Pty Ltd
Date: 24 January 2018
Your privacy is important to us.
Sharequity takes its obligations under the Privacy Act 1988 (Cth) (Australia) (Privacy Act) and the Australian Privacy Principles (APPs) seriously.
If you choose not to disclosure and provide the personal information when we ask for it, you may not be able to fully utilise the Website or our services.
If those services are not able to verify your identity to our satisfaction, we may request that you send us further identification information. While you hold an account with us, we may also need to run additional identity checks on you. By using this Website, you agree that we may run these identity checks on you, and that you will not be able to use the Website or our services unless we are able to complete those checks to our satisfaction.
Why do we collect personal information?
Sharequity collects your personal information in order to provide you with its services.
Sharequity only collects personal information which is reasonably necessary for one or more of its functions or activities. For example, we may require your personal information so that you can subscribe to the Sharequity platform, to provide you with information about our services, so that we may respond to your queries and to process your account application.
From time to time, you may be able to deal with us anonymously or by pseudonym, but if you don’t provide us with certain personal information, we may not be able to provide you with the services you want. For example, we may not be able to provide you with access to the Sharequity Platform.
What personal information do we collect?
Types of personal information that we may, in addition to other information, collect include details of your name, date of birth, residential address, email address, telephone number, financial information such as your bank account number and credit card details, and specific documents to verify your identity such as driver’s licence number.
We also collect the information you provide to us when you register to use the Website and our services and when you maintain your account such as user identification and password of your Sharequity account as well as details of transactions you carry out through our Website.
How do we collect personal information?
We collect personal information in a number of ways, including, without limitation:
- when you complete a Sharequity account application, service enquiry form, or similar;
- from third party companies like credit reporting agencies, law enforcement agencies and other government entities;
- from publicly available sources of information like market research providers;
- when you visit our website, social media pages and other webpages that we own and manage;
- when you visit external pages through our portals; and
- during calls made when you contact Sharequity. These calls may be recorded for training, quality and business purposes and, if so, you will be informed of this at the commencement of the call and given the opportunity to not proceed with the call or not have the call recorded.
Where we collect personal information from third parties, we will only do so if it is unreasonable or impractical to collect the personal information directly from you and we will take reasonable steps to inform you if and when we do.
How is your personal information used?
The personal information we collect may be used for a number of purposes related to providing you with our services including, without limitation:
- verifying any information that you give to us, or information that we collect from third parties and any third-party databases;
- carrying out identity checks;
- assessing your suitability to register with us and use our services;
- carrying out our gatekeeper obligations;
- processing orders or applications to become a Sharequity user;
- carrying out credit checks and credit reporting;
- providing our services to you;
- satisfying any obligation arising from any agreement between you and us;
- complying with our legal and regulatory obligations or in connection with legal proceedings, crime or fraud prevention, detection or prosecution;
- storing, accessing and making information available through the Website;
- generating bills, managing your account and carrying out debt-recovery functions;
- dealing with enquiries, complaints and other customer care activities;
- carrying out market analysis and product analysis and development;
- contacting you with information about us, our services and new investment opportunities that we think may be of interest to you;
- monitoring, operating, maintaining and improving the Website;
- training our staff;
- any other purpose permitted under the Privacy Act or that we notify you of at the time personal information is collected. By using this Website, you are agreeing to authorise any third party to provide your personal information to us for any of the above purposes; and
- for all other purposes that would be reasonably expected.
For other purposes, Sharequity will obtain your consent to use your personal information if and when required.
If we disclose your personal information to a credit reporting agency, that agency may hold your information on their credit reporting database and use it for providing credit reporting services and for any other lawful purpose and the agency may disclose your information to their subscribers for the purpose of credit checking or debt collection or for any other lawful purpose.
How to opt-out of marketing materials?
If you’d rather not receive communications about our latest services and new investment opportunities, you can opt out. Just contact Sharequity by email at admin@Sharequity.com.au and we'll do the rest. Our electronic communications also include an “unsubscribe” link which enables you to opt out of receiving further marketing materials.
Just be aware that we will still need to send you essential information about your account, and/or changes to your account.
Who may we provide your personal information to?
Sharequity may disclose your personal information both within and outside Australia to:
- credit providers or credit reporting agencies for the purposes permitted under the Privacy Act and credit reporting legislation;
- our third-party service and content providers, dealers and agents, contractors and advisers working with us to help provide, improve and promote our Website and services;
- your authorised representatives or legal advisors;
- our professional advisors including lawyers, accountants, tax advisors and auditors;
- debt collection agencies and other parties that assist with debt-recovery functions;
- law enforcement bodies to assist in their functions, Courts of law or as otherwise required or authorised by law;
- regulatory or government bodies for the purposes of resolving customer complaints or disputes both internally and externally or to comply with any investigation by one of those bodies; and
- any other person or for any other purposes that would be reasonably expected.
Where we do provide your personal information to third parties, we will take reasonable steps to ensure that, to the fullest extent possible, the third parties undertake to protect your privacy.
From time to time, we may disclose your personal information to overseas recipients. Where disclosure is made to overseas recipients, Sharequity has in place contractual arrangements with the recipients whereby the recipients are required to comply with the APPs.
In the event that the processing or use of your personal information involves the disclosure of any information outside of Australia, you acknowledge that by providing your personal information to Sharequity, you consent to such disclosures overseas. By consenting to such disclosure, you acknowledge and accept that:
- Sharequity will not be accountable under the Privacy Act, for any breach of your privacy by the overseas recipient; and
- you will not be able to seek redress under the Privacy Act against Sharequity for any breach of your privacy by an overseas recipient.
How accurate is the personal information we hold about you?
We take reasonable steps to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of your personal information is largely reliant on the quality of the personal information you provide to us. To ensure that we have your most current and accurate personal information, please keep your Sharequity account profile up to date. This is easily accessible via your user account. Alternatively, you can contact us directly for assistance. (e.g. if you change your name, move house or use a new email address).
What security measures do we use to protect your personal information?
The security of your personal information is given a high priority and we will keep your personal information secure using generally accepted standards of security. We take such steps as reasonable to securely store your personal information so that it is protected from unauthorised use or access, misuse, loss, modification or unauthorised disclosure. This includes both physical and electronic security measures.
What happens if a data breach occurs?
A data breach is an incident in which there has been unauthorised access to, unauthorised disclosure, or loss of, personal information held by Sharequity.
Should we become aware or have reasonable grounds to believe an eligible date breach has occurred, we will promptly notify those likely at risk of serious harm as well as The Office of the Australian Information Commissioner as soon as practicable.
Protecting your account from unauthorised access?
Anyone who knows your account username and password can access your account. You must keep your username and password secure and only share these details with people you authorise to access and manage your Sharequity account. Sharequity accepts no responsibility for information disclosed to parties who know your username or password.
Can you access the personal information we hold about you and seek corrections to that information?
Yes, however there are some exceptions by law, which we will explain to you if relevant to your request. To request access to your personal information, please complete an online support request via the platform. We may charge reasonable costs for actioning your request.
If you think your personal information may be inaccurate, incomplete or out of date, you can request it to be updated.
How can you report a breach of your privacy?
If you believe your privacy has been compromised, please complete an online support request, lodged via the platform. A member of our Privacy team will contact you within 10 business days to confirm receipt of your form. We will then investigate your complaint and provide you with our response to your complaint within a reasonable time. If, after receiving our response, you still consider that your privacy complaint has not been resolved, you may then, for example, take your complaint to the Office of the Australian Information Commissioner.
For any other questions regarding privacy, please contact Customer Care on (08) 6102 0007 from any phone. Alternatively, please send an email to admin@Sharequity.com.au